PayPal Decides in Buyer's Favor and Refunds Money in Full

I was pretty confident that Paypal would find in my favor but even if they didn't after 25% Live.com Cashback and a 10% Paypal Coupon Code I wasn't too worried about keeping the TV since the final cost to me was only $585. The TV is still with the freight forwarder and they have been calling deligently to get this delivered. Even if I was in the area to accept shipment, based on the events leading up to the dispute it probably would have been wise not to due to the seller's return policy of requiring the item to returned via 2-Day Air, which based on the dimensions and weight of the item would cost roughly more than the item itself.

In the end, the seller didn't want to deal with me and pre-empted me by upgrading the discussion to a dispute. I would have liked the TV and tried to be nice to arrange to get it to me in time but the seller spent more time telling me to call his shipping company then picking up the phone himself and upgrading the shipping speed--probably something he didn't want to due because the cost between LTL Ground Freight and anything faster would have cut into his profit margin. It is also apparent that I am not the first customer he has attempted to manipulate by shipping a slower shipping speed then promised--just check out the reviews. Basically, I think what happened is that this reseller promises a certain shipping speed and hopes to find the product in stock in a distributor's warehouse near the buyers location. When this item wasn't in stock in this area he just shipped the most cost effective shipping speed disregarding what was listed in the auction.

In the end, Paypal found in my favor and is the process of refunding my payment in full:


We have concluded our investigation into your case and have decided in your favor.

We were able to recover $899.99 USD and this amount has been credited to you. Please allow five business days for this adjustment to be posted.

If you are due any additional funds, we will make our best effort to recover the balance from the seller.


If the seller's account has insufficient funds to complete the refund owed to you, please be assured that we will take appropriate action against the seller's account, which may include limitation of the seller's account privileges.